At Relaxnecker, we want you to love your wellness journey. We stand behind the quality of our products and want to ensure a smooth, transparent process if you ever need to return or exchange an item.
60-Day Return Window
Our return policy lasts 60 days from the date you receive your order. If 60 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange.
To complete your return, a valid receipt or proof of purchase is required, along with the item in its original packaging. Please initiate your return request by emailing us at [email protected].
Eligibility & Conditions
- Functional Defects: Generally, only products with verified functional defects are eligible for return and refund.
- Change of Mind: We do not provide refunds for simple change-of-mind purchases. Special consideration may be given under exceptional circumstances, provided you can supply satisfactory proof of purchase.
- Non-Returnable Items: Certain goods are exempt from being returned, including:
- Gift cards
- Custom-made products
- Downloadable software products
- Select health, personal care, and intimate items
Order Cancellations
- Time-Sensitive Window: Because we process and dispatch orders as quickly as possible, order cancellations are only accepted within 60 minutes of placing your order, and apply only to full-priced items.
- How to Cancel: If you need to cancel within this timeframe, please reach out to us immediately at [email protected].
Refund Processing & Timelines
Once your returned item is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified number of business days.
- Late or Missing Refunds: If you haven’t received your refund yet:
- Re-check your bank account.
- Contact your credit card company or bank, as processing times vary before an official posting.
- If you’ve completed these steps and still do not see your refund, please contact us at [email protected].
Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange your item for the same model, please send us an email at [email protected] to start the process.
Return Shipping & Important Notes
- Shipping Costs: You are responsible for paying your own shipping costs for returning your item. Original and return shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your total.
- Delivery Time: Transit times for exchanged products to reach you may vary depending on your location.
- Shipping Insurance: For items valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Final Approval: Refunds are officially arranged only after we confirm receipt of the returned item and verify that all policy conditions have been met.