At Relaxnecker, we want your wellness journey to start as smoothly as possible. That is why we are proud to offer FREE standard shipping on ALL orders worldwide!
Shipping & Order Tracking
- Dispatch & Tracking: Every order includes a dedicated tracking link and number. Once your order leaves our warehouse, you will receive a dispatch confirmation email containing your tracking details.
- Tracking Updates: Please note that it may take up to 48 hours for the carrier’s tracking system to update after your item has been shipped. You can easily monitor your delivery progress using the tracking link provided in your email.
Taxes & Custom Duties
Depending on your delivery destination, your order may be subject to local import taxes, customs fees, or duties upon arrival. These charges are the sole responsibility of the customer. If you have questions regarding potential fees, we recommend contacting your local customs office prior to ordering.
Lost, Damaged & Stolen Packages
- Carrier Transit: Every Relaxnecker Neck Massager is carefully inspected before leaving our warehouse. Once handed over to the shipping carrier, responsibility for transit lies with the carrier. We are not responsible for packages lost in transit or damaged due to carrier mishandling, nor are we liable for stolen packages.
- Customer Errors: Please ensure your shipping address and order details are entered correctly at checkout, as we are not responsible for delivery issues resulting from customer-made errors.
- We Are Here to Help: If your package is delayed, damaged, or lost, please contact the shipping carrier first for the most up-to-date transit information. Afterward, reach out to our friendly support team at [email protected], and we will be more than happy to assist you however we can!
Need Assistance?
If you have any questions or concerns regarding your shipment, please do not hesitate to contact us at [email protected]. We are always here to help!